Warranty
Every NX-LV1 is backed by a 30-day warranty. Here is what it covers and how to claim.
30-day warranty
Every NX-LV1 is covered by a 30-day warranty against manufacturing defects.
If your NX-LV1 develops a fault under normal use within 30 days of delivery, we will repair or replace it, or issue a refund, at no cost to you.
What the warranty covers
The warranty covers defects in materials and workmanship under normal use — for example, a transmitter, receiver or capsule that stops working correctly through no fault of your own.
What it does not cover
The warranty does not cover accidental damage, liquid damage, wear and tear, loss, or damage caused by misuse or unauthorised modification.
How to make a claim
Email hello@nexvox.co.uk with your order reference and a short description of the fault. Where helpful, include a photo or short video. We aim to resolve warranty claims quickly and will guide you through the next steps.
Individually UK tested
Every NX-LV1 is individually tested at our UK facility before dispatch — not batch-sampled. This is how we keep fault rates low, and why we are confident standing behind every unit.
Your statutory rights
This warranty is offered in addition to your statutory rights under the Consumer Rights Act 2015 and does not affect them. Your legal rights in respect of faulty goods continue beyond the warranty period.
Last updated: 1 August 2026 · NEXVOX, United Kingdom · hello@nexvox.co.uk